Privacy Policy
General Provisions
This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website. By accessing or using our services, you agree to the terms outlined in this policy. We are committed to protecting your privacy and processing your data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
What Information We Collect
We may collect and process the following types of information:
- Personal information such as your name, email address, delivery address, and phone number when you submit a form or place an order
- Payment information processed securely via third-party payment providers
- Technical data such as IP address, browser type, operating system, and referring URLs
- Usage data related to your browsing behavior on our website
- Any other information you voluntarily provide through contact forms or feedback submissions
- To process and fulfil your orders
- To communicate with you about your order status, customer support, or promotional updates
- To improve our website functionality, content, and user experience
- To comply with legal obligations or enforce our rights
- To personalise your experience and offer targeted content based on your interests
- To ensure the security and integrity of our services
- Service providers who support our operations (e.g., payment processors, shipping companies, IT providers)
- Authorities or legal entities where required by law
- Third-party analytics tools that assist in improving website performance, subject to data minimisation
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with a data protection authority if you believe your rights have been violated
How We Use Information
We use your data for the following purposes:
Data Protection and Retention Period
We implement appropriate technical and organisational measures to safeguard your data. Access is restricted to authorised personnel only. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once data is no longer required, it will be securely deleted or anonymised.
Data Sharing with Third Parties
We do not sell or rent your personal data to third parties. However, we may share your information with:
Use of Cookies
Cookies are used to enhance your browsing experience, analyse traffic, and deliver personalised content. Please refer to our Cookie Policy for detailed information on the types of cookies used and how you can manage them.
User Rights
Under GDPR and applicable laws, you have the right to:
Changes to the Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our services following updates constitutes your acceptance of the changes.
User Consent
By using our website and providing your information, you consent to the terms of this Privacy Policy and the collection and processing of your personal data as described herein.
🏢 PillowCraft
📍 Unit 4, Willow Industrial Estate, 46 Tyers Gate, London SE15 4NB, United Kingdom
📞 +44 20 3009 1693
📧 career@pillowcraftup.com